FAQ (Frequently Asked Questions)

Financial questions.
Questions concerning trading terms.
Questions about account verification.
General Questions.

Financial questions.

What methods of replenishment and withdrawal are available in InstaForex?

You can replenish your account by means of WebMoney, RBKMoney, Qiwi, MoneyBookers/Skrill, AlertPay, Liberty Reserve, Pecunix, EuroGoldCash (USD), Visa cards, MasterCard, wire transfer. Withdrawal is possible by means of the same method which you used when replenished your account.

Does the company charge any commission for replenishment or withdrawal?

The company doesn't charge any commission, however, you should take into consideration that payment system itself takes commission as well as bank takes commission for wire transfer.

How much time does it take to replenish trading account?

The replenishment via Webmoney, Liberty Reserve, RBKMoney and Global Digital Pay is processed immediately, via Qiwi during 15 min, Yandex.Money during 3 hours, via EuroGoldCash (USD) during 1-7 hours, via MoneyBookers/Skrill, AlertPay and Visa/MasterCard - up to 24 hours, Pecunix up to 48 hours. Replenishment by means of wire transfer takes 2-4 days.

How much time does it take to withdraw funds from the trading account?

Withdrawal via Webmoney, Liberty Reserve, MoneyBookers/Skrill and other electronic payment systems takes 1-7 hours. Withdrawal by means of wire transfer takes 2-4 days, GlobalDigitalPay withdrawal - up to 24 working hours. The process of withdrawal to Visa card can take 1-6 business day.

What is the minimal amount of withdrawal?

There are no limits for withdrawing. You may always get any remaining amount from your trading account except bank wire (minimum sum for withdrawal 300$) and credit card (minimum sum for withdrawal 50$-2500$). Also please pay attention to the commission which bank can charge for an operation: up to 30 US dollars.

What is the minimal deposit amount?

Minimal deposit is 1 US dollar.

What measures should I take in case I lose some information and become unable to use the same details for withdrawal as for deposit?

In order to change details within one payment system you should fill the F1 form and send the scan of your ID to change_requisites@mail.instaforex.com.

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Questions concerning trading terms.

Why does InstaForex use 10000 lot instead of standard 100000 one?

InstaForex company gives an opportunity to trade at Forex market using three types of accounts at once: Micro Forex, Mini Forex, Standard Forex. In order to make such a technology possible a nonstandard 10000 lot was established, which at the deal by 0.01 lot gives the point price of 0.01 USD, id est the absolute minimum, which allows the accounts' owners of about 5000 - 10000 to control their risks effectively. At the same time, the lot size of 10000 makes the calculations of point cost convenient at deals opening.

Let's have a look at data below:
0.01 InstaForex lot deal = 0.01 USD pip price
0.1 InstaForex lot deal = 0.1 USD pip price
1 InstaForex lot deal = 1 USD pip price
10 InstaForex lot deal = 10 USD pip price
100 InstaForex lot deal = 100 USD pip price
1000 InstaForex lot deal = 1000 USD pip price

Ease of calculations and the opportunity to combine three levels of Forex trading in one trading account makes InstaForex lots an undeniable advantage of InstaForex trading conditions.

What does leverage mean?

Leverage is a ratio of the margin amount relatively to the required security deposit: 1:100, 1:200, 1:1000. Leverage 1:100 means that for opening a deal you should have the amount which is 100 times less than the sum of a deal. In InstaForex Company you may choose the leverage from 1:1 to 1:1000.

Why can't I see all symbols at the Market Watch?

The symbols you see are associated with your terminal subscription. In order to extend the quotation list please right click on the Market Watch and select "Show all symbols".

Are spreads increased while news events are taking place?

InstaForex never increases spreads during news events. Each trader can be confident that trading terms will remain steady, even during news events.

May I turn to advisors? Are there any restrictions?

There are no restrictions in advisor usage.

Is it possible for a trader to owe the company money?

No, this is impossible. If trader loses while trading more than he/she has in a trading account, the Company is obliged to restore it to 0.

Is there any difference between demo and live trading?

There are no differences in terms of conditions and trading tool specifications. Trading at Demo accounts is identical to trading at live accounts, except that no deposit or withdrawal options exist for Demo accounts.

What is the minimal deposit amount?

The minimum deposit is 1USD and this gives you the opportunity to make a deal with any tool.

Why do EUR/GBP, EUR/CHF currency pairs have floating spread?

Floating spread is generally accepted trading instrument, which is used by the first-rate international broker. EUR/GBP and EUR/CHF are the only currency pairs which have floating spread. It means that from 19:00 GMT+00 till 08:00 GMT+00 spread can be increased up to 5 pips every day. Spread is a broker's fee for transaction, and it is defined by the market conditions which the company works in. In connection with increasing spreads of our counter parties spread of the currency pairs EUR/GBP and EUR/CH were transferred to the floating condition. However during the daytime (after 08:00 GMT+00) spread for this currency pairs are the same, 3 pips.

How to calculate the amount of margin?

The amount of margin is equal to the volume divided by the leverage. The volume is equal to 10000 in USD multiplied by the amount of lots, enabled in deal, and by the rate of exchange of the currency used in deal to the USD, which divided by the leverage. Currency of deal is currency which symbol stands first in currency pair designation. For example, for currency pair EUR/USD the currency of deal is EUR (thereafter rate of exchange of deal to US Dollar will be EURUSD), for USDCAD - is USD (rate of exchange of the deal to US Dollar will be equal to 1, because USD/USD=1), for GBPJPY currency of deal is GBP (rate of exchange of the deal to US Dollar will be equal to rate of exchange of GBP/USD, id est. equal to rate of exchange of GBPUSD). So under the rate of exchange which is equal to GBPUSD 1.4956 for the deal with 2 lots with the leverage 1:100 the margin will be 10000 * 2 * GBPUSD/100=299.12 USD. For the deal with USDJPY with 3.4 lots with the leverage 1:1000 the margin will be equal 10000 * 3.5 * 1/1000=35 USD.

For convenience of our clients we added a calculator to our website.

Give me please the link for the Welcome Bonus receipt.

This is the link for Agreement on the Welcome bonus receipt.
This is the link for the application of the Welcome bonus receipt.

Do you have micro and mini accounts?

Yes, we have. However, trading in InstaForex is executed with micro and mini lots. It means that you can trade by 0.01 lot in InstaForex which is equal to micro account.

How can I change my leverage?

Leverage can be changed in the Client cabinet. If for whatever reason you are not able to change it in the Client cabinet, you should send an e-mail to clients@instaforex.com or support@instaforex.com with the following information: trading account number, phone password and leverage you want to have. Also you can contact Support department by Live Chat, Yahoo, Skype, ICQ and write the same data.

I forgot trader password or PIN code (or I want to change my trader password or PIN code). How can I do it?

Trader password can be changed by a trader in the Client cabinet or in settings of the trading terminal InstaTrader.

You can change trader password by applying to the Support Service and designating the following information: account number, phone password and new trader password (Latin letters, from 6 to 12 symbols).

If you have forgotten or lost phone password, please contact the Support Service by e-mail support@instaforex.com or clients@instaforex.com, attach the scan copy of your ID/driver license and designating the account number. Your trader password will be recovered or changed according to your desire.

For PIN code recovery/changing it is necessary to send an e-mail to clients@instaforex.com or support@instaforex.com with the following information: trading account number, new PIN code (figures or figures and letters and the scan copy of your ID/driver license attached.

May I open several trading accounts under the same name?

Yes, you may. There are no limits for opening real and demo accounts under the same name.

I can trade only 8 lots maximum in InstaTrader?

No, you can type any number of lots (up to 10000).

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Questions about account verification.

Where can I verify my account?

You can verify it in the Client cabinet -> Account settings section -> Verify account.

How long does it take to verify an account?

Account verification can take up to 72 working hours.

Is it necessary to verify an account?

In compliance with InstaForex Public Offer Agreement, verification of a real trading account is optional and for your consideration. This procedure is not required to be passed by every client opening an account. Yet, it is obligatory for activation of certain services offered by the Company.

Are depositing and withdrawing available for unverified accounts?

Yes, you can deposit and withdraw funds from your unverified accounts without any obstacles.

What documents are required for account verification?

Any identifying documents are accepted. A passport (ID) or a driving licence are preferred though.

What is the minimum/ maximum size of a scanned document copy is accepted for verification?

There is no minimum scanned document copy as such. But the document is to be of high quality, so that its data could be easily read. The maximum size is 2 MB.

The document is not accepted for verification in the following cases: the scanned document copy is of low quality. You sent the document that is unsuitable for verification (no photo and your full name). The document you sent was already used for the first level of verification.

An error occurred when I was trying to upload the document, what shall I do?

If you get an error message and your document fails to be uploaded, please send detailed information about the error to support@instaforex.com, specify the number of your account and attach the screenshots of the error page. You can also try to verify your account using another Internet browser.

What are the advantages of account verification?

If you passed all verifications steps, you can employ supplementary services offered by the Company that are not available for unverified accounts.

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General Questions.

How much will I earn if I start trading on FOREX with a minimum deposit?

It totally depends on your experience. Currency market trading is bound to deposit loss risks. And that needs to be considered by the trader. You are to evaluate your professionalism and risks. InstaForex trading terms were created in order to make your way from a new trader to an experienced one more simple.

What do support and resistance levels mean?

Support level is a level lower than the current rate, where the upward turn is possible from.

Resistance level is a level above the current rate, which the downward turn is possible from.

What is a trailing stop-loss?

This is a compound stop-loss order where a stop-loss price is set at a fixed rate below the market price. If the market price goes up, the stop loss price will also go up proportionally. If the market price goes down, the stop-loss price stays the same. In this way, the trader can set a limit on the maximum possible loss but not limit earnings. This means, that the trailing stop-loss follows the current price by X pips. Therefore a trailing stop-loss is a stop-loss control procedure's"it follows the price to profit". Attention! Trailing stop-losses only work when your trading terminal is connected to the server through the Internet.

What does profit figure or price figure movement mean?

Profit figure is 100 pips profit. Price movement figure is the movement in 100 pips. Round prices are referred to figures as well. For example: "EURUSD passes over the seventeenth figure" means that the rate passed over the level of 1.1700.

What are the stock exchange working hours?

Trading session opens on Sunday at 22:00 (GMT+00) and closes on Friday at 22:00 (GMT+00).

How many trading servers does InstaForex Company use and what regions are they located in?

At the given moment, InstaForex trading system consists of 2 trading servers for real accounts and 1 trading server for DEMO-accounts. Two trading servers distribute a load by the system of intermediate data centers including 7 servers located all around the world. So the system of 10 servers allows every client to have solid and quick connection to the trading center. In case one of intermediate data centers is overloaded, client terminal automatically switches to less loaded data center.

InstaForex trading server in the USA has 5 data centers and intended for clients all over the world, particularly, from Europe, America and Russia. Powerful technical innovations and reliable data channels provided by one of the best American providers make InstaForex trading server in the USA popular among clients from Europe and America.

InstaForex trading server in Singapore (111.235.136.17:443) has 2 data centers and used by company's clients from countries of Middle East and South-Asian region. Short time access to the server makes it attractive for Asian clients who appreciate the speed of trading. Two data centers managed by the leading providers of the largest Asian financial center - Singapore - distribute a load on trading server in order to guarantee maximal steady trading time for InstaForex clients.

Regardless of new InstaForex client residence, he/she can choose one of two trading servers of the company depending on his/her preferences. Every InstaForex trading server is a reliable mean for managing your investments through the Internet and the difference in server access time around the world does not exceed 0.2 second. Many clients open several accounts on both servers and get the opportunity to rate the quality of each server's work by practical experience.

Does InstaForex Company provide services of an ECN-broker?

The international online Forex-broker InstaForex Company is an universal broker offering its clients a full range of instruments and opportunities for trading on Forex, including ECN-broker services. More detailed information about ECN-broker activities is available on the proper page of the company's website.

What is account verification? Am I entitled to trade on an unverified account?

Verification means identification of the Client's personality. This procedure has been designed for safety of your account when its password or other confidential data is being restored. According to InstaForex public offer agreement, verification of the trading account is optional: not each trader who has just registered an account with InstaForex Company is subject to verification of his/her account. However, some special InstaForex offers do require verifying your trading account. Account verification procedure does not affect operating with your funds. You are welcome to verify your account anytime. In order to do it, please, visit this page and send a scanned copy of any document, identifying your personality.

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